Privacy policy

Privacy Policy

Last Updated: September 20, 2025

At Millatus, owned and operated by Mitera Foods, we value the trust you place in us. Protecting your privacy is not just a legal requirement—it is a core part of our commitment to building a healthier, transparent, and trustworthy relationship with our customers.

This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website, interact with our services, or purchase our products. By using our Services, you agree to the practices described below.

1. Our Commitment to You

At Millatus, privacy is a promise of respect and responsibility. We believe your data belongs to you, and we are merely custodians. We use it responsibly, keep it safe, and never sell it. Every piece of information shared with us is treated with integrity, care, and confidentiality.

2. Information We Collect

We may collect the following types of information depending on how you interact with us:

  • Contact Information: Name, email, phone number, billing and shipping addresses.

  • Payment Information: Credit/debit card details, UPI, and other payment credentials (processed securely through authorized payment partners).

  • Account Information: Username, password, saved preferences, and settings if you create an account.

  • Order & Transaction Details: Items viewed, added to cart, purchased, exchanged, or returned.

  • Communications: Emails, messages, or calls made to our customer service team.

  • Technical & Usage Data: IP address, browser type, device identifiers, and activity on our site.

  • Cookies & Analytics Data: Preferences, traffic patterns, and browsing history to improve your experience (see Section 7).

3. How We Collect Information

  • Directly from You: When you sign up, make a purchase, or communicate with us.

  • Automatically: Through cookies, logs, and analytics when you browse our website.

  • From Service Providers: Logistics, payment, and marketing partners that support our operations.

4. How We Use Your Information

We use your information to serve you better, including:

  • Order Fulfillment: To process payments, deliver products, and manage returns.

  • Personalized Experience: To tailor recommendations, offers, and website content to your preferences.

  • Customer Support: To respond to queries, requests, and complaints effectively.

  • Communication: To send updates, promotions, newsletters, and service-related alerts (you can opt out anytime).

  • Security & Compliance: To detect fraud, prevent unauthorized activity, and comply with laws.

  • Continuous Improvement: To refine our products, services, and digital platforms.

5. How We Share Information

We never sell or trade your data. However, we may share your information in limited cases:

  • Service Providers: Delivery partners, payment processors, and IT providers who help us operate smoothly.

  • Legal Requirements: To comply with laws, government requests, or court orders.

  • Business Transactions: In case of a merger, acquisition, or restructuring of Millatus or Mitera Foods.

  • With Consent: When you give us permission to share specific data.

6. Cookies & Tracking Technologies

Cookies and similar tools help us:

  • Keep you logged in.

  • Remember your preferences.

  • Analyze how you use our site.

  • Deliver offers and promotions relevant to you.

You can control or disable cookies in your browser settings, though some features may not work properly without them.

7. Data Retention

We keep your personal data only as long as necessary to:

  • Fulfill your orders.

  • Comply with accounting, taxation, and legal requirements.

  • Provide after-sales support.

When no longer needed, we securely delete or anonymize your data.

8. Your Rights

As our valued customer, you may:

  • Request access to your personal information.

  • Correct or update inaccurate data.

  • Request deletion of your information.

  • Withdraw consent for marketing communications.

  • Request portability of your data to another provider.

To exercise these rights, email us at millatusfoods@gmail.com.

9. International Customers

If you are shopping with Millatus from outside India, your data may be processed in jurisdictions with different data protection laws. Regardless of where your information is stored or processed, we apply the same high standards of security and protection.

10. Security of Your Data

We use strict administrative, technical, and physical safeguards to protect your information. This includes encryption, access controls, secure storage, and regular monitoring. While no system is foolproof, we are committed to continually strengthening our defenses.

11. Children’s Privacy

Millatus does not knowingly collect information from children under 13 (or 16 where required by law). If such data is inadvertently collected, we will delete it immediately.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their policies before sharing personal information.

13. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our business, technology, or legal requirements. Updates will be posted here with the “Last Updated” date revised accordingly.

14. Contact Us

If you have questions, requests, or concerns regarding your privacy, please contact us:

 

Mitera Foods
Manjeri, Malappuram,
Kerala – 676123, India
📧 Email: millatusfoods@gmail.com
📞 Phone: +919656323233

🌱 Our Promise

At Millatus, we don’t just make healthier food—we also build healthier relationships. Privacy is not an afterthought; it is at the heart of the trust we share with every customer. Choosing Millatus means choosing a brand that values your well-being, your family’s health, and your right to a safe, respectful digital experience.